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SHIPPING

It is our goal to offer same-day processing on orders received by 2:00 p.m. in our time zone; such orders will be mailed the next business day. We ship all orders within the continental United States by UPS. Estimated shipping time can range from 2 to 14 days, depending on where you live, when you place your order (day or season), and the type of UPS delivery service you choose. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.

Note to international customers: Orders shipped to destinations outside the US may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary.

ORDER CHANGES & CANCELLATIONS

We understand that sometimes plans change! Once an order is placed, it immediately enters our processing system to ensure the fastest possible delivery — which means changes cannot be made directly online after submission.

If you need to change or cancel your order, please reach out to us as soon as possible using our Contact Form. A cancellation notice must be received within 2 hours of placing your order to guarantee that we can intercept processing.

After this time window, we’ll do our best to accommodate your request, but we cannot guarantee that the order can be modified or canceled once it has entered fulfillment or shipping.

RETURN POLICY

At Cincy Truck and Jeep Outfitters Powered by Detail World, we are dedicated to providing a smooth, enjoyable shopping experience and stand behind the quality of every product we sell. If for any reason you are not completely satisfied with your purchase, please contact us — we will do our best to make it right.

We are happy to assist with troubleshooting, exchanges, or refunds as needed. To be eligible for a return or exchange, items must be received within 30 days of the original delivery date and be in their original packaging and condition. We reserve the right to refuse a return if the product shows signs of use, damage, or missing components.

To initiate a return or exchange, please visit the Returns page on our website to request a Return Merchandise Authorization (RMA) number. An RMA number must be obtained before sending any item back. Once your request is received, we will issue an RMA or contact you for additional information.

Please note the following:

  • A 10% restocking fee will be applied to all returned items.

  • Freight/shipping costs associated with the return are the responsibility of the customer and will be deducted from the refund amount.

  • Refunds will be processed once the returned item has been received by the manufacturer and approved for return.

  • Please allow up to 21 days from the date of receipt by the manufacturer for the return to be inspected and the refund to be issued to your original method of payment.

  • If you financed your purchase through Affirm, your refund will be processed according to Affirm’s policies. Once your return is approved and processed by us, the refunded amount will be sent to Affirm. Any payments you have already made will be handled directly by Affirm—either applied toward your remaining balance or refunded to your original payment method, depending on Affirm’s terms. Please note that interest paid to Affirm is non-refundable. For more details, we recommend reviewing Affirm’s refund policy.

We value your business and appreciate the opportunity to serve you. If you have any questions about our return process, please don’t hesitate to contact our customer service team.